Code of Professional Practice

The PSA ( Personal Shoppers Association) Code has been created in consultation with leading Personal Shoppers as a measure of excellence and professionalism. Your compliance with it is proof that you aspire to high ideals and recognize the needs of your business, your employer and your colleagues.

General Principles 

All Individual Members of PSA, regardless of the level of Membership attained, are committed to operating according to the highest ethical standards and all Members have committed themselves to operating in accordance with this Code.
All Members of PSA  are expected to behave by the highest ethical standards and this Code of Practice sets out the standards which are expected of them.
Any breaches of this Code will be investigated under PSA Complaints and Disciplinary Procedure and may be referred to the Professional Standards Committee. Sanctions include;
• suspension of PSA  Membership during the investigation,
• a compliance order,
• warning (with or without publicity),
• expulsion from PSA.

Standards of Professional Conduct

Each Members of the Personal Shoppers Association  must:

1.   Seek to enhance the reputation of the Profession by upholding high standards in everything that they do. They should represent themselves fairly, honestly and courteously at all times, and should not engage in any activities which would bring the Profession, PSA or their employer into disrepute.
2.     Ensure that they continuously update their professional knowledge and commit themselves to maintaining a Continuing Professional Development (CPD) program. They should record their CPD and submit their records to PSA  annually for endorsement.
3.    Seek to provide the best possible support to their Principal and uphold the standards set for their employment at all times and do all that is reasonably practicable to achieve this.
4.   Always comply with legislation and regulation as it affects their employer. The member must not assist or act in collusion with anyone to knowingly circumvent the law or standards of ethical practice in any way to the disadvantage of their employer.
5.   Act at all times with integrity, honesty, due diligence and employ a level of appropriate behavior that can be reasonably expected of a Personal Shopper.
6.   Promote at all times fair practices that are in accordance with all anti-discrimination laws that are in place in the USA(or wherever practicing) and PSA best practice advice.
7.   Respect confidentiality at all times in relation to all Company matters.
8.   Exercise due diligence and high standards of timeliness, accuracy of information and advice given to your Principal.
9.   Not undertake any task which is knowingly outside their personal level of skill competence or qualification without bringing the concern to the attention of their Principal.  Thereby requesting authority to proceed  and registering a request for future skill enhancement or training.
10.   Report to PSA  any Member who has breached this Code of Practice with appropriate evidence.
11.   Not use PSA designatory letters inappropriately.




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